We are experts in outsourcing Customer Relations, with 30 years of experience
From customer interaction and process outsourcing to customer experience consulting and technology, our services are focused on one goal: helping our customers maximize customer value. We combine international presence with local roots, with more than 50,000 passionate people working in 30 languages.
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Awards and Recognition
Top Innovation and Growth leaders in 2021 FROST RADAR™ report on CX Outsourcing Services
Leader in CX Operations Transformation NEAT 2022
Best Place to Work Europe & Africa 2021
Gartner Magic Quadrant for Customer Service BPO 2021
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2021
Responsibility Europe Label 2021
Most Effective Application of Technology at the ECCCSA
2nd place in the ‘Ambition’ category in Digital HR Awards.
Best Place to Work Albania 2020 & 2021
Best Technology Innovation - Internal Solution (Outsourced) by Contact Center World 2021
Best Home / Remote Agent Program (Outsourced) by Contact Center World 2021
High Achiever NEAT Global Vendor Assessment for BFSI Industry 2021
Major Contender in Global CMX by Everest Group PEAK Matrix® Assessment 2021
Engaged CSR Label AFNOR Certification France 2021
Best Place to Work Morocco 2018, 2019, 2020 & 2021
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2020
Leader in CX Services for Media & Telecommunication Industry 2020
Leader for Cognitive Customer Experience Services 2020
Best Place to Work Africa 2019 & 2020
Leader for CX for Utilities & Energy by NelsonHall 2019
Leader for CX Services for Retail sector and Consumer Packaged Goods 2019
Leader in Digital Customer Experience Services 2018
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